Abbotsford Community Services Privacy Policy

Abbotsford Community Services needs to collect certain personal information on clients, employees, volunteers and donors in order to operate and deliver services. However, Abbotsford Community Services respects and upholds an individual’s right to privacy and to the protection of his or her personal information. We are committed to ensuring compliance with applicable privacy legislation.


Personal information is defined as "information about an identifiable individual," and is not restricted to recorded information. It includes any factual or subjective information, in any form, about an "identifiable individual." Personal information does not include "contact information, defined as information enabling an individual to be contacted at his or her place of business including position, name or title, business telephone number, business address, business e-mail or fax number.”


The following principles will govern the collection, use and disclosure of personal information.


Abbotsford Community Services is accountable for the personal information collected of client, employee, volunteer and donor. The Director of Quality Assurance, Privacy and Training is the Privacy Officer at Abbotsford Community Services and is responsible to advise the Executive Director on the agency’s compliance with this policy.

Purposes for Collection, Use and Disclosure

Abbotsford Community Services collects and uses information for the delivery of service, determining service eligibility, statistical purposes, compliance with legislative and contractual requirements, for employment purposes, the issuing of tax receipts and to keep donors informed.

Disclosure of Information to Third Parties

The only circumstances under which personal information may be disclosed to third parties is for the fulfillment of any purposes identified above or as required by law. If personal information is disclosed to third parties for the fulfilment of any purpose as identified above, the agency will ensure that when necessary, consent and appropriate security measures are employed to protect the transfer and use of personal information. Abbotsford Community Services does not sell, trade or rent information to third parties.

Limiting Collection

We collect only the personal information required for the purposes identified above.

Limited Use, Disclosure, and Retention

Abbotsford Community Services does not use or disclose personal information for any purpose other than those for which it was collected or as required by law. When information could be used for a different purpose than was originally consented, a new consent from the client, staff, volunteer and/or donor will be obtained.

Personal information is retained only as long as is necessary for the fulfilment of the purposes for which it was collected, or as required by a funder’s contract or by law.


Abbotsford Community Services will make all reasonable efforts to ensure that personal information is as accurate, complete, and current as required for the purposes for which it was collected.


Abbotsford Community Services protects information with appropriate security safeguards. In the event that there is an involuntary breach of security (e.g. theft, loss, electronic breach), the agency will endeavor to inform client and all impacted parties of the loss. Furthermore, the agency will provide necessary support, debriefing and safety planning for the impacted individual. The agency’s Privacy Officer will be notified and the incident will be reviewed.


Individuals have the right to access their personal information under the control of the agency, except in certain exceptional situations. The Privacy Officer will assist with any access request.


The Privacy Officer at Abbotsford Community Services is Louise Smith, Director of Quality Assurance, Privacy and Training. She can be reached at or at 604.859.7681 ext 238.

Additional Notes

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