Abbotsford Community Services Privacy Policy

The collection of personal information on our website

Our website has a number of places where people can provide personal information to either connect to our services, get involved with us or donate money.

Our forms are designed so that you only need to provide a minimum amount of personal information to complete your request or activity.

Further, our donations form (Give Today) and our volunteer application page (Get Involved) have additional security on them to ensure your information only goes to where it is supposed to and is only used for the purposes you have requested.

Our site does use cookies to track visits so that we know how many people are using our website and what types of information they are looking for. However, this tracking is anonymous and cannot be used to identify you personally. Further, this site honours your browser's settings and so you may disable the cookies at any time.

Definition of personal information

Personal information is defined as "information about an identifiable individual". This is information like your name, phone number, address and email address as well as any other information that could be connected to you.

On our website, we have taken care to design our forms so that there is very little personal information required before you send it. However, all our forms need a minimum of your first and last name, and your email address. On the forms that ask for additional personal information when you’re donating or applying to volunteer, we have added an extra layer of security on our website.

How we use and store the information you send us from our website

The following explains how we collect, use and disclose your personal information.

Purposes for collection, use and disclosure of personal information

Many of our clients and our community supporters find it convenient to connect with us through our website. For that reason our website collects some personal information so that we can connect with you. However, we also welcome phone calls, emails and visits to our reception staff if you want to request services or receive more information about us.

Abbotsford Community Services collects and uses information from our website for the delivery of services, to connect you to volunteer opportunities, to be able to receive your donation as well as to issue you a tax receipts and to keep supporters informed.

We only keep your personal information for as long as required by law.

Abbotsford Community Services does not use or disclose personal information for any purpose other than for the reason it was collected or as required by law. When information could be used for a different purpose than was originally consented we will first obtain your consent unless we are required by law to release it.

Accuracy of information and our accountability

Abbotsford Community Services is accountable for the personal information we collect. If we have made an error in the information we have collected from you, our Privacy Officer can help in correcting that information. Our Privacy Officer is the Director of Quality Assurance, Privacy and Training. She is also responsible to advise the Executive Director on the agency’s compliance with this policy.

Louise Smith, Privacy Officer, can be reached at louise.smith@abbotsfordcommunityservices.com or 604.859.7681 ext. 238.

Disclosure of information to third parties

Abbotsford Community Services does not give your information to any third parties unless it is required by law. If we are required to complete a third party request, we will use best practices to secure and transfer the data.

Abbotsford Community Services does not sell, trade or rent information to third parties.

Safeguard

Abbotsford Community Services website protects information with appropriate security safeguards. In the event that there is an involuntary breach of security (e.g. our website is hacked), the agency will endeavor to inform all those who provided ACS information through our website of any relevant personal information losses.

The agency’s Privacy Officer will be involved in investigating a breach and the incident will be reviewed.

Access

Individuals have the right to request access to their personal information unless there are exceptional circumstances. The Privacy Officer will assist with any access request.

Contacting our Privacy Officer

The Privacy Officer at Abbotsford Community Services is Louise Smith, Director of Quality Assurance, Privacy and Training. She can be reached at louise.smith@abbotsfordcommunityservices.com or at 604.859.7681 ext 238.